BEIJING BEAUTYLIGHT SCIENCE AND TECHNOLOGY CO., LTD.

When the total quantity of the signed contract order exceeds 20 units, we can provide OEM service. Different machines have different difficulties in OEM. Please tell us your requirements, and our sales will discuss with you for more details.

1. How do we ensure that the displayed machines are consistent with the actual ones? For some customers who cooperate with us for the first time, we provide discounted samples (20-30%) for customers to test; in North America (Canada) and Southeast Asia (Singapore), we have overseas warehouses and sample displays, which can provide customers with on-site inspection and testing of samples to ensure that the purchased machines are consistent with the description on the website. 2. How do we ensure that payment is safe and effective? Remote payment: We support customers to pay via PayPal. In North America and Southeast Asia, we also support customers to pick up goods and pay on site, which is safe and secure. 3. How do we ensure safe logistics delivery? We provide customers with a variety of transportation options (air + sea). We usually recommend customers to use air transportation to ensure timeliness. The transportation costs are completely transparent. We provide customers with guaranteed logistics transaction methods (DAP or DDP) l:DAP: The seller needs to deliver the goods to the destination of the importing country designated by the buyer and complete the delivery, and bear all risks and costs before delivery. The buyer is responsible for handling import customs clearance procedures and paying tariffs. lDDP: The seller needs to transport the goods to the designated destination and unload the goods, is responsible for handling import customs clearance procedures, and bears the costs of destination country tariffs, destination port fees, etc. 4. How to ensure price transparency We provide a clear price list, including machine price + transportation cost, which will be clearly stated in the commercial invoice and contract (purchase price is less than US$10,000, invoice + contract are used together; sales price exceeds US$10,000, there is a separate sales contract and a separate invoice); according to the different logistics methods selected by the customer, DAP or DDP, different countries, different tariffs are determined by the final selected transportation method, all prices are clear and transparent 5. How to get timely after-sales service During the sales process, all service terms and transaction methods are explained in the invoice, and the entire transaction process is clear and transparent For detailed terms of after-sales service, please refer to the company's "After-sales Service Terms". What we sell is not only products but also good after-sales + training services. Ensuring that customers can use the machine safely and correctly is our ultimate goal 6. Focus on long-term cooperation As a professional supplier with more than 15 years of experience, we are committed to long-term cooperation with our customers. We have been operating with integrity for more than 15 years and have gained the trust of our customers. We look forward to gaining more trust and long-term cooperation from our customers.

We accept T/T, Western Union or payment through Alibaba. If your order is for rental terms, you can contact the local service provider to complete the payment locally.

Generally, we can ship within 3-5 days after payment. Some old parts may take a week. Usually, the transportation cycle of air transportation is 6-8 working days, and the cycle of sea transportation is longer, usually 40-45 days. Therefore, if it is a sample, we usually recommend that customers use air transportation to facilitate the quick receipt of the goods. Therefore, the total time is usually about 2 weeks (air transportation) and customers will receive their own machines.

Yes, in order to show our confidence on our machines , for distributors , we can give them sample machine in a very good price to support them to do the beginning advertise.

Laser beauty equipment is a precision device. Please follow the instructions of our engineers for maintenance. Do not disassemble and repair it privately, especially for equipment within the warranty period. Failures caused by private disassembly and repair will affect your warranty and cause you greater losses. If you cannot receive feedback from engineers due to time differences, please leave a message in time. According to the company's management regulations, our engineers will complete the feedback within 24 hours. If there is no feedback after 24 hours, you can file a complaint and will receive compensation for the resulting damages.

Generally , we send machine or parts By DHL or Air freight to customer’s port . If customers have their own forwarder , they can also use their own forwarders

Just one Unit.

1) Take a photo to provide the serial number of the repaired machine 2) The customer needs to provide videos and pictures of the malfunction description of the repaired machine 3) The customer needs to provide a self-test interface when starting up (it is helpful for engineers to query basic information)

A:For International business , Customer can get service through online contact way , whatsapp , wechat , email , send videos or pictures , engineer will respond fast . after judging the problem , if need some parts , can get free parts or buying new parts accordingly

In principle, the spare parts sent by the company during the warranty period do not need to be returned to the factory. The following two conditions require the customer to return to the factory 1):It is a very rare failure, which is special and needs to be returned to the factory to help us conduct research and find the cause to improve product quality. 2):Some spare parts with relatively high prices have recycling value, (need to confirm with sales)

When your equipment breaks down, please contact your sales as soon as possible. Our company will set up a Whatsapp maintenance team to cooperate with you to complete and speed up the maintenance process, Participants: sales, maintenance engineers, company leaders All products of our company are subject to ex-factory price, and all warranties are done in China, for international business, customers can get service through online contact, whatsapp, wechat, email, send videos or pictures, and the engineer will reply quickly. After judging the problem, if you need some parts, you can get free spare parts or buy new ones accordingly. We complete all the maintenance work by making an appointment online. Please enter the appointment time slot on time and stay online to ensure efficient completion of the maintenance work. Customers who are still not online after 30 minutes beyond the appointment time, your appointment maintenance arrangement will be closed , can only be rescheduled, which may cause delays, please come to the appointment slot on time

1) After receiving the repair report and the customer feedback information is clear, we’ll give feedbacks and give a solution within 24 hours. 2) After receiving the repair report and the feedback information is clear, the repair will be completed within 72 hours. 3) If the maintenance is not completed within 72 hours, you can issue a complaint to info@beautylight.com.cn. 4) During the warranty period, the company provides free warranty service, beyond the warranty period, maintenance charges (maintenance fees and spare parts) 5) Regarding the international freight during the warranty period, our company promises that within 12 months from the date of product delivery, if there is any problem,our company will provide spare parts for free and bear the round-trip international freight; if it exceeds 12 months and is within the warranty period, our company bears free spare parts, and the customer bears the round-trip freight.

Generally, most of our machines have a 2-year warranty period. During the warranty period, you can enjoy free repairs within the agreed time. Different machine models have different warranty periods. All our products are subject to the factory price, all warranties are completed in China, and any repairs must be returned to the factory for repair Our company promises that within 3 months from the date of delivery of the product, if there is any problem, the company will provide spare parts free of charge and bear the round-trip international shipping costs; more than 3 months, and within the warranty period, the company will bear the free spare parts and bear the shipping costs to the customer, and the customer will bear the shipping costs back to China; more than 6 months, and within the warranty period, the company will bear the free spare parts, and the customer will bear the round-trip shipping costs. At the same time, we have local service partners in some regions (Canada and the United States), and also provide local after-sales service support. For detailed information, please carefully contact the sales representative.

After the maintenance is completed, the customer needs to cooperate with the test and acceptance in timewithin 7 working days, if the customer has no other objection feedbacks, we will close this maintenance event. In case of special circumstances, the customer cannot complete the acceptance in time, please notify the after-sales service in time , so the sales can apply for an extension

After receiving the machine, we will provide customer the user manual or operation video, and we can also provide online training via Whatsapp or Skype to ensure that all customers can use the machine correctly and proficiently , when customer have successfully mastered the operation method after the training. we will issue a training certificate to him. The order is considered to be completed after the customer's approval is obtained. We believe that a good training is as important as good product quality.